FAQ
General Questions
What is Semi-Hydro, and how does it work?
Semi-hydro is a method of growing plants without soil, using water and specialized substrate.
How do I switch my plant from soil to hydroponics?
Carefully remove all soil from roots, rinse thoroughly, and place the plant in the provided substrate. More detailed instructions are included in each kit.
Can all plants be grown hydroponically?
Most houseplants adapt well to hydroponics, but some thrive better than others. Popular choices include pothos, philodendron, monstera and peace lilies.
Are your products beginner-friendly?
Yes! We created our kits to be easy to use, even if you’re new to pon or plants. Simple care instructions are included with every kit order.
Shipping & Return
Where do you ship?
We currently ship across the U.S, with plans to expand internationally soon. Stay tuned!
How long does shipping take?
Orders usually ship within 1-2 business days. Shipping time depends on your location but typically takes 4-7 business days.
Can I track my order?
Absolutely! As soon as your order ships, you’ll receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy on unused items. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a return. The item must be in its original condition and packaging.
Do you cover return cost?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How do I start a return?
To initiate a return, please contact us at monteam@monkbotanicals.com with your order number and reason for return. We will provide instructions on how to send the item back.
When will I receive my return?
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
What if my item arrives damaged or defective?
If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery, and we’ll replace it at no additional cost.
GET IN TOUCH
Whether you’re new to hydroponics or want to learn more about our self-watering pots and premium pon mix, we’d love to hear from you!
Reach out if you have any questions about your order, product care, or collaborations. We’ll get back to you as soon as possible.